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Considerations for the Development and Review of Universally Designed Assessments NCEO Technical Report 42 Published by the National Center on Educational Outcomes Prepared by: Sandra J. Thompson • Christopher J. Johnstone • Michael E. Anderson • Nicole A. Miller November 2005 Any or all portions of this document may be reproduced and distributed without prior permission, provided the source is cited as: Thompson, S.J., Johnstone, C.J., Anderson, M. E., & Miller, N. A. (2005). Considerations for the development and review of universally designed assessments (Technical Report 42). Minneapolis, MN: University of Minnesota, National Center on Educational Outcomes. Retrieved [today's date], from the World Wide Web: http://education.umn.edu/NCEO/OnlinePubs/Technical42.htm Acknowledgements NCEO extends its sincere appreciation to the expertise of the individuals who provided us with thoughts, feedback, and suggestions in order to further develop and refine the considerations for universally designed assessments:
Karen Barton, CTB McGraw Hill Sheryl Burgstahler, DO-IT Center, University of Washington Margo Gottlieb, Illinois Research Center Tom Haladyna, Arizona State University Tracey Hall, CAST, Inc. Barbara Henderson, American Printing House for the Blind Scott Marion, National Center for the Improvement of Educational Assessment Ken Olsen, Mid South Regional Resource Center Marge Petit, National Center for the Improvement of Educational Assessment Charles Stansfield, Second Language Testing, Inc. Gerald Tindal, University of Oregon Carol Traxler, Gallaudet University Tim Vansickle, Minnesota Department of Education
Executive Summary Universal design is an approach to educational assessment based on principles of accessibility for a wide variety of end users. Thompson, Johnstone, and Thurlow described seven elements of universally designed assessments in their 2002 report entitled Universal Design Applied to Large Scale Assessments. Elements of universal design include inclusive test population; precisely defined constructs; accessible, non-biased items; tests that are amenable to accommodations; simple, clear and intuitive procedures; maximum readability and comprehensibility; and maximum legibility. Since the 2002 report, Universal Design Project staff have examined research from a variety of fields in an effort to specify how elements of universally designed assessments can be put into practice. This report describes the development of a “considerations of universally designed assessments” form based on Thompson et al.’s original elements. Considerations are specific questions for test designers to take into account while designing assessments. This report provides the original list of considerations from Thompson et al., then describes a validation process, whereby assessment and content area experts participated in a Delphi study. The Delphi study illuminated expert consensus on some considerations and disagreement on others. All expert commentary is captured in the text of this paper and in Appendix C (in tabular form), and a revised list of considerations is found in Appendix D. Based on the comprehensive work represented in this report, several recommendations are presented for the use of the considerations of universal design at all stages of test development:
Introduction The term universal design has been applied to a variety of educational approaches over the past several years. For instance, universal design for learning was first described by the Council for Exceptional Children (CEC) in a Research Connections article (CEC, 1999). Likewise, Thompson, Johnstone, and Thurlow (2002) of the National Center on Educational Outcomes (NCEO) described universal design approaches to large-scale assessment. In their initial paper on universal design of assessments, Thomson et al. outlined seven elements of universally designed assessments (inclusive assessment population; precisely defined constructs; accessible, non-biased items; amenable to accommodations; simple, clear and intuitive procedures; maximum readability and comprehensibility; and maximum legibility). Although elements of universal design provide guidance to states and assessment companies about design issues, there is still a need for specific information concerning what considerations should be made in test development in order to make tests accessible to a wide range of students. This report summarizes the process of developing and refining a list of considerations for the universal design of statewide assessments for all students, including students with disabilities and English language learners. The staff of the Universal Design Project at NCEO, working closely with experts in the fields of assessment, disability, content areas (reading and math), and language acquisition, completed this version of considerations in the summer of 2004. This revision was one of three, which followed the compilation of an initial set of considerations identified from a literature review of multiple content areas (see Thompson, et al., 2002). The first version included stakeholder input from the Council of Chief State School Officers (CCSSO) conference on large-scale assessment in 2003. Following CCSSO feedback, a second version (a Delphi review, see description later in the text) was developed by NCEO in partnership with the Minnesota Department of Education, with a primary focus on students with limited English proficiency. This report describes the process of refining the considerations during a third validation study conducted by the Universal Design Project at NCEO. This is the third version of the considerations for use by test developers and item reviewers. This report also discusses the process used to validate the considerations, the issues that arise when using these considerations, and recommendations for use.
Purpose of the Study The purpose of this report is to describe the process of developing and refining a set of considerations for item developers and item review teams to take into account in the universal design of inclusive, standardized, statewide assessments. Although the goal of this process was to find design strategies that maximize the accessibility of tests and test items, a larger goal was to create an instrument to guide careful consideration of the elements of test design in order to discover issues in items that may be problematic.
What is Universal Design? More than 20 years ago, Ron Mace, an architect who was a wheelchair user, began to actively promote a concept he termed “universal design.” Mace was adamant that his field did not need more special purpose designs that serve primarily to meet compliance codes and may also stigmatize people. Instead, he promoted design that works for most people, from the child who cannot turn a doorknob to the elderly woman who cannot climb stairs to get to a door (Mace, 1998). The term universal design is found in the newly reauthorized Individuals with Disabilities Education Act of 2004 (Public Law No: 108-446). Specifically, IDEA of 2004 states that: The State educational agency (or, in the case of a districtwide assessment, the local educational agency) shall, to the extent feasible, use universal design principles in developing and administering any assessments under this paragraph (§ 612(a)(16)(E ).Universal design is specifically defined in the U.S. Assistive Technology Act of 2004 (Public Law No. 108-364-ATA 2004) as follows:[A] concept or philosophy for designing and delivering products and services that are usable by people with the widest possible range of functional capabilities, which include products and services that are directly accessible (without requiring assistive technologies) and products and services that are interoperable with assistive technologies. Assessments that are universally designed are designed from the beginning, and continually refined, to allow participation of the widest possible range of students, resulting in more valid inferences about performance. These assessments are based on the premise that each child in school is a part of the population to be tested, and that test results should not be influenced by disability, gender, race, or English language ability. Universally designed assessments are not intended to eliminate individualization, but they may reduce the need for accommodations and various alternative assessments by eliminating access barriers associated with the tests themselves. The elements of universal design, according to Thompson et al., are:
1. Inclusive assessment
population
From these elements, universal design staff constructed considerations for universally designed assessments. The considerations are a list of specific questions that help test designers locate potential design issues in items. The considerations are listed in Table 1. Table 1: Considerations for Universally Designed Assessment Items
Delphi ReviewWe conducted a Delphi review to determine the usefulness of existing considerations for universally designed assessments. The intent of the Delphi review was to invite experts in the fields of assessment, special education, academic content, and language acquisition to give input on the considerations and modify them accordingly (Adler & Ziglio, 1996). The Delphi method is a structured process of using a series of questionnaires to gather the combined input from a group of persons with expertise related to a specific area or population. The method has been used in the social science and public health fields since the mid-1970s (Adler & Ziglio, 1996). Delphi studies allow participants to give their own informed opinion on an issue. The input is then compiled and returned to the participants who can respond to further questions, respond to the input from the other participants, and revise their own comments if desired. All iterations of Delphi are anonymous. This Delphi study took place entirely by e-mail. Participants were unaware of who was invited to participate in the study, who elected to participate, and the individuals who provided feedback (anonymity was maintained throughout the study). All suggestions and comments were given equal weight.
Participants Universal Design Project research staff identified a group of experts to review the considerations for universally designed assessments. To ensure that important areas of expertise were represented, a chart was created and participants were recommended based on their expertise in one or more of the identified areas (see Table 2). These individuals were then invited to participate in the Delphi review before the first Delphi questionnaire was sent out. The resulting group of Delphi participants represented experts in the field of assessment, assistive technology, computer-based testing, reading, math, second language acquisition and testing, disability consultation, and special education. Table 2: Expertise and Participants
Delphi Process The first Delphi survey (Delphi Form 1—see Appendix A) was developed to obtain specific feedback on the considerations draft presented by NCEO. Expert participants were provided ample opportunity to comment on the considerations or add to the list. The participants were asked first to rate the importance of each individual consideration on a five point Likert scale. They then were asked to comment on any of the considerations about which they felt strongly positive or negative. They could also pose questions on the form. Finally, they were asked to add any additional considerations and rate the importance of their additions. The participants were instructed to try to think about the considerations in terms of their usefulness for test developers and item reviewers. In July 2004, the first Delphi survey (Delphi Form 1) was e-mailed to the participants. Each participant was given seven days to review the considerations and email comments back to NCEO. The comments and ratings were returned by 13 of 14 participants. These were compiled at NCEO and a second survey was developed (Delphi Form 2–see Appendix B). The second survey (Delphi Form 2) included a list of anonymous individual ratings and the mean from all ratings assigned to each consideration. All comments made by the participants on the first form were included in the second form. Participants were asked to comment on results from the initial survey, were probed on specific issues by NCEO researchers, and were asked to comment on the 15 considerations suggested by participants (the majority relating to computer-based testing). The second survey was e-mailed out at the beginning of August 2004 and participants were again given seven days to return their comments via email. The comments were complied by the staff at NCEO in mid-August, 2004 (see Appendix C).
Response Rates The original list of considerations (Delphi Form 1) was sent out via e-mail to 14 experts for review. Thirteen of 14 (93%) experts returned Delphi Form 1. The second survey (Delphi Form 2) was again sent out to the original 14 participants. The same thirteen participants returned the second survey (one participant did not participate in either survey). The feedback on both surveys was extensive.
Results Using the feedback from both Delphi surveys, Universal Design Project staff revised the considerations for universally designed assessments (see Table 3). The considerations that had originally been sent to reviewers were rated as somewhat important to extremely important (from 2.67 to 5), with an average of very important (i.e., 4.3) to consider in designing and reviewing assessments. One consideration was deleted based on expert feedback, while others were added or revised. The primary additions to the considerations were the expansion of the considerations for computer-based testing. In addition, there were several additions to the discussion points for the consideration note sections. All changes to the considerations are shown in Table 3, with additions marked by underlines and deletions shown by strikethroughs. Table 3: Summary of Consideration Ratings and Changes
Notes that were added to the considerations address some of the anticipated issues that might arise when using the considerations. While we tried to keep the list of considerations brief and user-friendly, it was clear from participant comments that more explanation about the intent and issues surrounding the considerations needed to be presented close to the considerations in note form. The notes are not meant to be used as definitive judgment of the “good” or “bad” quality of an item or design feature. Instead, the notes are intended to add clarity to the considerations, help elucidate important issues, and help generate discussion.
Discussions About Selected Considerations In addition to providing greater clarity to several of the considerations, many of the respondents in the Delphi review pointed out that using some of the considerations depended on the content being tested. Extensive discussion focused on issues of construct vs. content validity and the minimization of construct-irrelevant variance. There was also extensive discussion on the validity and practicality of the translation of assessments to languages other than English. In this section of the report, we present a detailed review of these discussions. Considerations about which few comments were made and no clarification was deemed necessary are not discussed. Responses to all considerations, however, can be found in Appendix C.
Consideration:
“Reflects the intended content standards (reviewers have information about
the content being measured).” The participants who wished the consideration to remain the same provided critical information about what to think about before a decision could be made. Specifically, one participant suggested that we consider our audience: “Construct is a formal term that theorists use. Content standards [are] what practitioners understand.” Another participant suggested we consider what the terms imply: “…construct is a sort of overarching concept (i.e., reading) whereas content standards are…narrower (e.g., reproduces capital letters)…If the test is supposed to be a standards-based achievement test, then it must address standards. If not, then the item need only address the construct.” Ultimately, Universal Design Project staff decided to retain the term “content.” This term appears to be consistent with the link of items to standards, and avoids the apparent confusion surrounding the term “construct.” It should be noted, however, that the term “construct” may still be useful, especially if item developers (who are familiar with the concept of constructs) are using these considerations.
Consideration:
“Minimize knowledge and skills required beyond
Consideration:
“
Consideration:
“Standard typeface.”
Consideration:
“Twelve (12) point minimum size for all print, including captions,
footnotes, and graphs (type size appropriate for age group).”
Consideration:
“High contrast between color of text and background.”
Consideration:
“
Consideration:
“Commonly used words (except vocabulary being tested).”
Consideration:
“Allows for translation into another language.” “This is a questionable and highly controversial issue, particularly when one realizes that such a standard is impossible to meet. About 72% of our LEP students are Spanish speakers, but the other 28% represent many diverse languages. How do we accommodate and what is the theoretical rationale and what is the technology for doing this? Is it possible? Is it beneficial?” In reference to the impracticality of translating tests into the less commonly represented language groups, some participants questioned the fairness of accommodating some students (e.g., Spanish speakers) and denying others. Another stated “What harm is done by helping the 72% of LEP students who speak Spanish? We provide accommodations to others where possible, but some would propose that a translated test is harmful. Poppycock!” Participants also suggested some disagreement in terms of the quality of the translations/skill of the translators. A primary problem with translation, however, was clear: “The limitation is money. Translation must be cost effective like everything else in education. You can’t provide translated tests for very small numbers. The Lau decision (Lau v. Nichols, 1974) and other civil rights decisions make it clear that numbers dictate expectations of school systems.” Given the cost, customized dictionaries were suggested as a possible alternative to fully translated tests. Besides the practicality/impracticality of translating tests, one area of considerable debate surrounded the validity of the inferences that can be made from scores derived from translated tests. Some participants expressed the belief that translated tests reduced the validity of scores (“Data analysis has shown these to be less than valid measures of student performance.”), or that certain translations would result in less valid scores (“Some critical and relevant word/concepts [do] not translate into every language.”). Others, however, made the argument that there are few instances where concepts do not translate: “Minnesota translates to Hmong and Somali. Only in these languages are there relevant words/concepts that do not translate easily into English. The other languages of state assessment (Spanish, Russian, Chinese, Korean, Haitian Creole) almost never pose a problem for translating words or concepts. Professional translators will tell you they can translate almost any word or idea, and if they encounter one they can’t, they will tell you that too.” Another participant added, “Translation is no more a threat to validity than a change in option order or a change in font. Such changes might generate a miniscule change in item difficulty, but they don’t affect validity... [Translation] is the exact same test stated in a different language.” Yet others brought up the issue of validity in reference to a specific construct being measured. For example, two participants stated that translating English language arts (ELA) tests would invalidate the inferences that could be made from the scores. In light of NCLB legislation, a participant brought up a final important point of consideration: “A translated test is always much less of a threat to validity and score comparability than an alternate assessment,” suggesting that a translated test is preferable to alternate assessment measures for English language learners. Two reviewers suggested that this consideration be eliminated given the controversy, at least until more research was available. Ultimately, Universal Design Project research staff decided to retain this consideration, acknowledging the issues item writers and reviewers face as they incorporate this consideration into the test construction/revision process. This information was included in the note section following the consideration. Summary of Revisions At the completion of the study, the Universal Design Project staff revised the original considerations based on Delphi responses (Appendix D). The most extensive revisions were made to the content and wording of the considerations. Some of the most significant changes to the considerations that resulted from the Delphi process are described here: 1. Wording of several of the considerations was revised using feedback from the Delphi review participants. For example, “Minimize skills required beyond those being measured” was changed to “Minimize knowledge and skills required beyond what is intended for measurement” and “Accessible to test takers (consider age, gender, ethnicity, and socio-economic level)” was changed and expanded to “Sensitive to test taker characteristics and experiences (consider gender, age, ethnicity, socio-economic level, region, disability, and language).” 2. Computer-based testing considerations were expanded. Much of the useful feedback for this section came from reviewers who are familiar with the development of computer-based tests. With these revisions, the section of considerations for computer-based testing was clarified and redundancies with other considerations were eliminated. 3. Notes were added to the considerations. These notes discuss some of the anticipated issues that might arise when using the considerations. While we tried to keep the list of considerations brief and user-friendly, it was clear that more explanation about the intent and issues surrounding the considerations needed to be presented on the same page. The notes are intended to add clarity to the considerations and help elucidate important issues. Notes also provide evidence of the complexity of some of the considerations and illustrate that considerations are not static rules, but general principles that aid in flagging potentially problematic items. 4. One font-dependent consideration (“Wide spacing between letters, words, and lines”) was eliminated. Instead it was included in the note section for “Have a clear format for text.” 5. Relevant research citations were added to the considerations so that people wanting to investigate a certain issue in more depth would have the resource citations at hand (see Appendix E). 6. We created a review checklist of the considerations for item reviewers and developers (see Appendix F). This form is intended to be used by item reviewers and developers who have received training on the considerations. It consists of a list of the considerations, without the supporting text. Using this form, item reviewers and developers can go through items and flag for further discussion areas of concern or alteration. For item reviewers, there is an additional form on which comments may be recorded explaining why some aspect of an item was flagged (Appendix G). Issues Related to Universal Design One of the most important outcomes of this review process was the identification of issues that surround the development of universally designed assessments. These issues highlight the complexities of a process without easy answers. The issues discussed in this section are not meant to be an exhaustive list of the challenges related to the universal design of assessments, but instead provide some guidance about the challenges that might be encountered when using the considerations. 1. Universal design is not a cure all. Just because a test is universally designed, or has used the elements of universal design to guide its development, does not mean that a test is accessible to all students. The considerations recommended in this report are just that, considerations. They are meant to be used to guide test developers and reviewers in creating tests that are accessible to the greatest number of students possible. However, some changes to a test that might make it more accessible to one group of students, might actually make it less accessible to another group. For example, eliminating or altering an illustration accompanying an authentic reading text may clarify an item by removing a distraction for some students. On the other hand, eliminating it may remove or change some useful context for the passage. Issues of accessibility need to be carefully considered and discussed openly so that informed decisions can be made without hindering the construct being tested. Universal design can be a useful tool for developing better assessments, but it is not a tool that can magically make all tests accessible to all students. 2. Universal design does not replace accommodations. While universal design may remove some barriers for students with disabilities and English language learners, it in no way eliminates the need for testing accommodations. Some students may still need accommodations such as large print or assistive technology. A goal of universally designed assessments is to anticipate common accommodations and design tests that allow accommodations to be more easily integrated into the format of the test. 3. Universal design does not replace good instruction. The goal of universal design is to think about the full range of students taking an assessment so that they all can demonstrate what they have learned. A student who has not had an opportunity to learn the material tested will not be helped by a universally designed test. 4. Universal design does not lower standards. Some may perceive a universally designed assessment to be a “watered-down” or “easier” assessment. It is important to make clear the purpose of universal design is to make sure that the content being tested is more universally accessible to all of the students taking the test and thus a better measure of student learning. 5. Technology use is challenging. The quality of technology available across schools is an important issue when creating a computer-based assessment. It is difficult to anticipate what accessibility issues will arise when a test is administered on a variety of different systems with a variety of assistive technologies. Trying to anticipate these issues is important, however, when reviewing items. Recommendations These considerations can be used to make assessments more universally accessible to the entire population of test takers. Here are some specific recommendations for the use of the considerations of universal design at all stages of test development. 1. Incorporate elements of universal design in the early stages of test development. Universally designed assessments present an opportunity to bring more people to the table in the early stages of test development including experts in disability, language acquisition, and technology. These experts are able to give more structured input at different stages of the test development process if they understand universal design and have these considerations for item development and review at hand. It is more cost effective to consider universal design in the early stages of item development, rather than at the end when items have already been developed and field-tested. 2. Include disability, technology, and language acquisition experts in item reviews. Every effort should be made to involve experts in item review who can judge whether items meet all of the considerations. 3. Provide professional development for item developers and reviewers on use of the considerations for universal design. Explanation and discussion of each consideration will ensure use by item developers and reviewers. 4. Present the items being reviewed in the format in which they will appear on the test. When item reviewers examine items to be included in an assessment, it is important to format items as closely as possible to how they will appear on the test. Since many of the considerations have to do with format, it is not useful to look at items that are not in the font, size, or format in which they will appear in the actual test booklet. 5. Include standards being tested with the items being reviewed. Above all other considerations, the first consideration—does the item measure what it intends to measure—is of primary importance in constructing universally designed assessments. Consequently, item review teams using the considerations of universal design to guide their work must have the standard (grade level expectations) that each item is intended to test at hand. It is only by knowing what an item is intended to test that reviewers can judge whether an element of the item might interfere with student access. Each item needs to be presented with the corresponding standard being tested in that item. 6. Try out items with students. Some of the elements of an item that distract or confuse students are not easily recognizable by adults or native English speakers. For this reason, trying items out with students by conducting think-aloud studies can provide valuable information about whether an item is testing the content intended (Thompson, Johnstone, & Miller, in press). 7. Field test items in accommodated formats. In order to ensure that the content an item is intended to measure is not being changed when an accommodated format of a test is being used, include students using accommodated test formats in field tests. While this can add additional expense to the field test, there are ways of doing such studies that can progressively build a database. For example, a field test could focus on the use of certain accommodated formats one year and others the next, building up a database for the various forms of the test. Again, qualitative data from student interviews in this area can provide important information that can be used to improve items. 8. Review computer-based items on computers. To judge whether computer-based items are universally designed, item reviewers need to use the technology that will be used to deliver the test. Using a paper print-out of an assessment does not allow a review team to meaningfully consider the format of the test. Conclusion We hope that the process detailed in this report has produced not only a better set of considerations of universally designed assessments for all students, but has also clarified some of the opportunities and challenges that universally designed assessments present. 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Paper presented at the Southwest Symposium, Southwest Education Council for Journalism and Mass Communication, Corpus Christi, TX. (ERIC Document Number 337 749) Thompson, S. J., Johnstone, C. J., & Thurlow, M. L. (2002). Universal design applied to large-scale assessments (Synthesis Report 44). Minneapolis, MN: University of Minnesota, National Center on Educational Outcomes. Thompson, S.J., Johnstone, C.J., & Miller, N.A. (in press). Universally designed assessments from the end user’s perspective: Using a think aloud method (Policy Directions). Minneapolis, MN: University of Minnesota, National Center on Educational Outcomes. Thompson, S., & Thurlow, M. (2002). Universally designed assessments: Better tests for everyone! (Policy Directions 14). Minneapolis, MN: University of Minnesota, National Center on Educational Outcomes. Tindal, G., Heath, B., Hollenbeck, K., Almond, P., & Harniss, M. (1998). Accommodating students with disabilities on large-scale tests: An empirical study. Exceptional Children, 64 (4), 439–450. Tinker, M.A. (1963). Legibility of print. Ames, IA: Iowa State University Press. Trotter, A. (2001). Testing computerized exams. Education Week, 20 (37), 30–35. West, T.G. (1997). In the mind’s eye: Visual thinkers, gifted people with dyslexia and other learning difficulties, computer images, and the ironies of creativity. Amherst, NY: Prometheus Books. Worden, E. (1991). Ergonomics and literacy: More in common than you think. Indiana. (ERIC Document Number 329 901) Zachrisson, G. (1965). Studies in the legibility of printed text. Stockholm: Almqvist and Wiskell. Appendix A Delphi Review of Test Item Considerations (Form 1) Rating scale for importance: 5=Extremely important to consider; 4=Very important to consider; 3=Important to consider; 2=Somewhat important to consider; 1=Not important to consider. Scales adapted from Ziglio (1996).
Items on this form are based on information presented in Thompson, Johnstone, & Thurlow (2002, Universal Design Applied to Large Scale Assessments, Synthesis Report 44); Thompson & Thurlow 2002, Universally Designed Assessments: Better Tests for Everyone!, Policy Directions 14), and Kopriva (2002, Ensuring Accuracy in Testing for English Language Learners, CCSSO SCASS-LEP Consortium), as well from NCEO staff brainstorming and input received from participants in the Universal Design Pre-conference Clinic at the CCSSO Large Scale Assessment and Accountability Conference in San Antonio, Texas, June 2003 and input from a joint project/Delphi review with the Minnesota, Nevada, and South Carolina Departments of Education. Appendix B Delphi Review of Test Item Considerations (Form 2) Rating scale for importance: 5=Extremely important to consider; 4=Very important to consider; 3=Important to consider; 2=Somewhat important to consider; 1=Not important to consider. Scales adapted from Ziglio (1996).
Items on this form are based on information presented in Thompson, Johnstone, & Thurlow (2002, Universal Design Applied to Large Scale Assessments, Synthesis Report 44); Thompson & Thurlow 2002, Universally Designed Assessments: Better Tests for Everyone!, Policy Directions 14), and Kopriva (2002, Ensuring Accuracy in Testing for English Language Learners, CCSSO SCASS-LEP Consortium), as well from NCEO staff brainstorming and input received from participants in the Universal Design Pre-conference Clinic at the CCSSO Large Scale Assessment and Accountability Conference in San Antonio, Texas, June 2003 and input from a joint project/Delphi review with the Minnesota, Nevada, and South Carolina Departments of Education. Appendix C Original Considerations Plus All Expert Commentary Delphi Review of Test Item Considerations Rating scale for importance: 5=Extremely important to consider; 4=Very important to consider; 3=Important to consider; 2=Somewhat important to consider; 1=Not important to consider. Scales adapted from Ziglio (1996).
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